170. Leading Change When Change Is Constant with Mel Loy and Prina Shah
In this episode, Prina Shah sits down with Mel Loy to unpack what it really takes to lead change in today’s workplace - where change is no longer occasional, it’s constant.
Mel Loy – Let’s Chatter Mo Matter
Prina Shah – Ways to Change The Workplace Podcast
This is not a surface-level conversation about comms plans and training sessions. It’s a deep dive into the human side of change - from psychological contracts and leadership pressure, to why most change efforts fail without genuine leadership buy-in.
They explore the reality that leaders are now expected to be more than decision-makers - they are listeners, translators, sense-makers, and sometimes even counsellors.
If you’ve ever felt like change is harder than it should be, this episode explains why- and what to do differently.
In This Episode, We Discuss
- Why change is now BAU (business as usual)
- The impact of AI, technology, and shifting workforce expectations
- The evolving psychological contract between employees and employers
- Why leadership today is harder than ever before
- The 5 key elements of change management:
- Communication
- Training
- Governance
- Stakeholder engagement
- Leadership
- Why leadership - not comms - is the real driver of change success
- The difference between communication vs stakeholder engagement
- Cognitive dissonance vs cognitive resonance in leaders
- Creating safe spaces during change
- Why generic messaging fails - and personalised communication matters
- The importance of consultation periods (and when they’re done badly)
- Psychosocial risk laws in Australia and poor change management consequences
- Why trust + change readiness determines success
- The SCARF model applied to change
Send Prina a text to let her know how you'd change the workplace
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Prina (Helping you find GREAT ways to change your workplace) Shah
